Support
Write to us
Email there is no support address configured for this deployment yet; ask the person who runs it.
What to include
- Send the app's diagnostics first: tray → Settings → Send to support, with a line about what went wrong. It uploads the app and daemon logs (no keys) to your account, so the operator sees them next to your sessions without an attachment.
- The request id shown under an error (it looks like web-…); it matches one line in the server log.
- The session id from your dashboard when a task went wrong, and roughly when it happened.
- The app and extension versions from the tray menu.
- Offline, or not signed in: use Export diagnostics in the same place if Send to support is not available, and attach the file to your email.
Common fixes
- Sign-in from the tray fails: the app from the download page already knows this service's address. Change Settings → Backend URL only if Sign in says the backend did not answer like MySunday; the value to use is on the download page.
- After updating from an older version, macOS may ask again for microphone access, and once whether MySunday may use the sign-in saved in your Keychain: choose Always Allow to stay signed in (the app moves the sign-in to its new Keychain entry).
- “extension origin not allowed” after reloading an unpacked extension: regenerate the pairing token from the tray and paste it into the panel again.
- Referents gone after a browser restart: they live in the tab; point at the element again.
- A shared clip is only visible to you until you publish it from your clips.
Uninstalling and removing local data
- To keep the app but clear what it stored, open the tray → Settings → Delete local data. It removes screenshots, prompts, transcripts, task folders and logs, keeps only the app's settings, and removes the device sign-in from the macOS Keychain.
- To uninstall, quit MySunday from the tray and move
MySunday.appfrom Applications to the Bin. - Delete the data folder
~/Library/Application Support/myfriday(Finder → Go → Go to Folder). It holds the local database, task folders with screenshots and prompts, transcripts and logs. - Remove the device sign-in if it is still there: open Keychain Access and delete the entries named
com.mysunday.desktop, andcom.myfriday.desktopif an older version left one. - Remove the extension on
chrome://extensionsand delete the folder you unzipped it into. - What was synced to this service stays until you delete it: delete your account to remove every synced row and sign the device out.