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Email there is no support address configured for this deployment yet; ask the person who runs it.

What to include

  • Send the app's diagnostics first: tray → Settings → Send to support, with a line about what went wrong. It uploads the app and daemon logs (no keys) to your account, so the operator sees them next to your sessions without an attachment.
  • The request id shown under an error (it looks like web-…); it matches one line in the server log.
  • The session id from your dashboard when a task went wrong, and roughly when it happened.
  • The app and extension versions from the tray menu.
  • Offline, or not signed in: use Export diagnostics in the same place if Send to support is not available, and attach the file to your email.

Common fixes

  • Sign-in from the tray fails: the app from the download page already knows this service's address. Change Settings → Backend URL only if Sign in says the backend did not answer like MySunday; the value to use is on the download page.
  • After updating from an older version, macOS may ask again for microphone access, and once whether MySunday may use the sign-in saved in your Keychain: choose Always Allow to stay signed in (the app moves the sign-in to its new Keychain entry).
  • “extension origin not allowed” after reloading an unpacked extension: regenerate the pairing token from the tray and paste it into the panel again.
  • Referents gone after a browser restart: they live in the tab; point at the element again.
  • A shared clip is only visible to you until you publish it from your clips.

Uninstalling and removing local data

  1. To keep the app but clear what it stored, open the tray → Settings → Delete local data. It removes screenshots, prompts, transcripts, task folders and logs, keeps only the app's settings, and removes the device sign-in from the macOS Keychain.
  2. To uninstall, quit MySunday from the tray and move MySunday.app from Applications to the Bin.
  3. Delete the data folder ~/Library/Application Support/myfriday (Finder → Go → Go to Folder). It holds the local database, task folders with screenshots and prompts, transcripts and logs.
  4. Remove the device sign-in if it is still there: open Keychain Access and delete the entries named com.mysunday.desktop, and com.myfriday.desktop if an older version left one.
  5. Remove the extension on chrome://extensions and delete the folder you unzipped it into.
  6. What was synced to this service stays until you delete it: delete your account to remove every synced row and sign the device out.